Ticketing Fees
Paid ticket fees
For paid ticketed events, The Creative Office Events may charge a standard organiser fee of 4.9% excluding VAT per paid ticket sold. Free events may be listed without commission fees unless extra services, setup or custom support are requested.
- Platform administration: 2.4% excluding VAT per paid ticket sold.
- Payment processing: 2.5% excluding VAT for card and online payment processing through the available payment channels.
- NPO/PBO support: approved non-profit or public benefit events may request a reduced platform administration rate, subject to verification and approval.
- Own payment gateway: if an organiser uses an approved independent payment gateway, processing charges may differ and only the agreed platform fee may apply.
Buyer Fees
Booking fee at checkout
A buyer booking fee may be added at checkout. The standard buyer booking fee is R7.50 per paid ticket, unless the organiser chooses to absorb that cost or a specific event has different published fees.
- All ticket prices and applicable fees should be reviewed before payment is completed.
- Card, bank and gateway charges may appear separately where required by the payment provider.
- Tickets remain subject to availability, ticket limits and successful payment confirmation.
Pricing Flexibility
Who pays the fees?
Event organisers may choose how ticketing fees are handled for their event, depending on the event setup, payment method and agreement with The Creative Office Events.
- The organiser may pass applicable commission or processing fees to the buyer where this is shown before checkout.
- The organiser may absorb the buyer booking fee so guests only see the event ticket price.
- Custom fee arrangements must be agreed before an event is published for ticket sales.
Cancellation Policy
Event changes and cancellations
Events may be postponed, rescheduled, moved to a different venue or cancelled due to safety, weather, venue, supplier, artist, operational or legal reasons.
- If an event is postponed, tickets may remain valid for the new date unless otherwise communicated.
- If an event is cancelled, guests will be contacted using the details supplied during booking.
- Private event planning cancellations are handled according to the agreed quote, deposit, supplier and work already completed.
- Venue sourcing fees are proposed before sourcing starts and are non-refundable once accepted and work has begun.
Card Transaction Policy
Secure payments
Card payments must be completed with accurate cardholder, billing and contact information. Payments may be verified before tickets, bookings, vendor spaces or sponsorship packages are confirmed.
- Do not share full card numbers, CVV codes or banking passwords through forms, email or WhatsApp.
- Card transactions may be declined or reversed if fraud checks, bank checks or payment gateway checks fail.
- Chargebacks, duplicate payments or payment disputes must be reported as soon as possible with proof of payment.
- Tickets or bookings remain subject to availability until payment and confirmation are successfully completed.
Vendor & Sponsor Payments
Stalls, setup and sponsorships
Vendor spaces, stall setup services and sponsorship packages are confirmed only once payment, event approval and required business details are received.
- Sponsor benefits depend on the selected package and the event's available sponsor placements.
- Logo, website, contact and promotional details must be supplied early enough for publishing.
- Vendor setup costs are separate from stall space fees when The Creative Office Events supplies or arranges the stall structure.
- Food, alcohol, safety, school, venue or municipal requirements may apply to specific vendor types.
Entry Policy
Guest access and event rules
Entry is controlled according to the event details, venue rules, ticket type, ticket limit, age restriction, dress code and safety requirements listed for each event.
- Guests may be asked to show proof of ticket, booking confirmation, ID or proof of age.
- Tickets cannot be guaranteed if incorrect contact details are provided.
- Event teams and venues may refuse entry where safety, conduct, age restriction or policy requirements are not met.
Need Help?
Policy questions
If you need help with a ticket, booking, vendor space, sponsorship payment or event request, contact The Creative Office Events with your name, event, payment reference and contact details.
Contact Us
Terms & Conditions
Using this events website
By using this website, submitting a request, buying a ticket, applying as a vendor or sponsoring an event, you agree to follow the published event details, payment terms, venue rules and communication sent by The Creative Office Events.
- Information submitted must be accurate and may be used to manage bookings, tickets, enquiries, event access and customer support.
- Event details, line-ups, venues, times, packages, fees and availability may change where operationally necessary.
- Unauthorised resale, misuse of tickets, false payment claims or abusive behaviour may lead to cancellation of access.
- Each event may have its own additional terms, age restrictions, dress code, venue rules, vendor requirements or sponsor deliverables.
